SystmConnect
Posted: 14th May 2024
We are now using our new online triage system, SystmConnect.We hope that you will find it easier to use and we welcome your feedback.
If you are experiencing any issues or difficulties with SystmConnect, please email our Management Partner via kiran.bakhshi@nhs.net.
Unfortunately, Patient Access is not compatible with our new clinical system. The NHS app is the best method for online access, although there are other alternatives.
We understand that if you have registered for the NHS app using the 'Prove Your Identity' (PYI) online process (the one where you take a picture of your ID and take a video of yourself), this will still work when you log in.
However, if you registered using a linkage key from the practice, the linkage will break and you should be offered the opportunity to 'Prove Your Identity' online. However, you may need us to reset your link or generate new login details for you. These can be requested via SystmConnect, by selecting the "other admin request" option. You do not need to log in to the NHS app to use SystmConnect.
We would like to thank everyone for their support and patience, and we hope that you can continue to bear with us whilst we become accustomed to the new systems.
Okehampton Medical Centre