How do I ...

There are many ways in which you can cancel an appointment: 

- Via text message. If you have provided us with a mobile number you will receive a text reminder for your appointment which includes information on how to cancel your appointment.

- You can contact one of our Patient Services Advisors on 01837 52233, option 3, who would be happy to help you to cancel & rearrange the appointment.

- You can use our automated telephone appointment system by ringing 01837 52233, option 2.

To change your name or address, you will need to fill in the change of name/address form and bring this to the surgery along with proof of ID & evidence of the name change if applicable. 

You can also use the above form to change your phone number or email.

You can contact us online by using SystmConnect and selecting the option appropriate to your need. Click here to access SystmConnect.

If your blood test was requested by a clinician here at the Medical Centre, then you can view or find out your test results by: 

- Using SystmConnect, and selecting the 'Test result' option

- Calling our Patient Service Advisors on 01837 52233, option 3

- Using the NHS app

Download via the App Store or Google Play

To find out more about the NHS app, please visit the NHS app info page.

You can find out how to submit feedback or complaints by visiting our page 'Have Your Say'.

There are multiple ways to make an appointment, you can: 

- Fill in and submit a request via SystmConnect

- Speak with one of our Patient Services Advisors on 01837 52233, option 3

- Use our automated telephone appointment booking system on 01837 52233, option 2

- Use our online appointment booking system, which you can access through the NHS app

For more information on booking or managing appointments, please visit our Appointments page

A new prescription will need to be cleared by a clinician. You will need to fill in a request via SystmConnect or call us on 01837 52233, option 3.

For information on ordering repeat prescriptions, please visit our 'Order a Prescription' page.

To register at the practice, or for more info, visit our Register with Us page.

You can request a sick note by using SystmConnect or by contacting the Patient Service Advisors on 01837 52233, option 3.

For more info on sick notes, visit our Patient Information page.

If you have received a letter from the e-referral service with your booking reference number & Access Code, then you can see your referral progress and direct contact number for the department you have been referred to via the NHS - Manage your Referral.

You should always try and contact the organisation/department you have been referred to first. If they have no record of your referral, then please contact the Medical Secretaries on 01837 52233.

Visit our Patient Information page for more information.