SystmConnect is usually available Monday to Friday, 8am to 4pm. However, if we have reached our safe capacity for taking online requests, then we may have to disable it earlier in the day.

We are no longer taking admin queries via SystmConnect, other than repeat prescription requests, and ask that you call us for all admin queries, including requests for sick/fit notes, as we are able to deal with these more efficiently by phone.

If the SystmConnect option you need is unavailable, please call us on 01837 52233, option 2 to speak to a Patient Services Advisor.

We will do our best to deal with anything urgent but may ask you to call back or complete a SystmConnect the next day if it is not urgent.

If we cannot see you the same day that you contact us and you need to be seen, we may have to direct you to another service such as a walk-in centre or A&E.

We prioritise urgent requests and if not urgent, your query will be dealt with within 5 working days.