Prescriptions

Ordering repeat prescriptions

Order your repeat prescriptions

  • Online
    Send a repeat prescriptions request or query via SystmConnect – if you require assistance please phone the practice.
  • ERS
    Using our Automatic Ordering Service or Electronic Repeat Dispensing Service. You can sign up for this through our dispensary or your local pharmacy
  • Online
    Through the NHS App – you can order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • In Person
    By ticking the medication required on the right hand side of your green prescription form and handing it in to our dispensary or posting it in our prescription boxes
  • Phone
    We can take repeat prescription requests over the phone if you are unable to use one of the other options. Please phone 01837 52233, option 2.
  • We do NOT take repeat prescription requests via email.

Non-urgent advice: Patient Notice

Please ensure you leave at least 72 hours for us to process your prescription

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

Collecting your prescription

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Courier Service

For people living in surrounding villages listed below you can have your prescriptions sent by courier on Wednesday and Thursday.

On Wednesday we deliver to:
– Sticklepath
– Throwleigh
– Whiddon Down
– Spreyton
– South Zeal
– South Tawton
– Belstone
– Sampford Courtenay
– Exbourne
– Hatherleigh
On Thursday we deliver to:
– Thorndon
– Meldon
– Sourton
– Lydford
– Bridestowe
– Springfields
– Comebow
– Bratton Clovelly
– Broadbury
– Northlew
– Inwardleigh
– Folly Gate

If you would like your medication delivered by our courier, please order before Friday so it can be delivered the following week. As requests take at least 72 hours to process, orders that are taken after Friday will not be delivered until the week after.

Dispensary

If you live more than a mile (as the crow flies) from a pharmacy, your prescription can be dispensed at the Medical Centre. You can check the distance to your local pharmacy by using this website: www.freemaptools.com.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you have any queries about your prescription, please ask our dispensers. If they are unable to answer your question, they will contact a doctor or our Pharmacist.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.