Appointments

Urgent appointments

To request an Urgent Appointment:

  • By Phone
    To speak to a trained patient service advisor, please phone 01837 52233 option 2
  • Online
    Use our Online Form (SystmOnline)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a Routine Appointment:

  • By Phone
    To speak to a trained patient service adviser, please phone 01837 52233 option 2. Please do not call on Monday mornings, as this is our busiest time. Calling midweek or in the afternoon before 4pm will mean a shorter wait for you to get through.
  • Online
    Use our Online Form (SystmOnline)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • By Phone
    To speak to a trained patient service advisor, please phone 01837 52233 option 2
  • By Text
    If you have provided us with a mobile number, you will receive a text reminder for your appointment, which includes information on how to cancel your appointment

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Non-urgent advice: Patient Notice

Please do not book or request blood tests unless you have been specifically advised to do so by a GP or another clinician at the practice.

HCA’s and phlebotomists cannot request any bloods without prior clinical assessment.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

Where possible, please contact us before 11:30 am. You may be called back by a doctor, duty practitioner (nurse prescriber, or paramedic). You may receive telephone advice for your condition or the doctor/duty practitioner may ask you to attend the surgery. Where a visit is deemed necessary, you may be visited by a doctor or duty practitioner.

Home visits should be reserved for situations where it has been determined that a face to face consultation is necessary and:

  • The patient is housebound, or
  • The patient is in the later stages of a terminal illness, or
  • The patient may be suffering from a medical condition which would be worsened by travelling

The decision as to whether or not a visit is required should be based on the clinical condition of the patient and should be made by the assessing clinician.

Occasionally, if a patient clearly requires hospital admission following triage, this can be arranged without the need for face-to-face contact following the agreement of the admitting hospital doctor.