Okehampton Medical Centre, East Street, Okehampton EX20 1AY

Important Notice for all Okehampton Medical Centre Patients

Posted: 7th May 2024

We are in the process of moving over to a new electronic patient records system called SystmOne. Alongside this we will be changing our online triage system to SystmConnect.

We hope you will find it easier to use and we welcome your feedback.

On Wednesday 8th May, our current online triage system, Klinik, will be shut off at 4pm. You will still be able to phone the surgery on 01837 52233 for anything urgent. Please be aware that our automated system for booking, checking, and cancelling appointments (option 2) will be unavailable between Wednesday 8th and Thursday 9th May.

SystmConnect will be available for online submissions from 8am on Thursday 9th May. However, it will be unavailable during our half day closure for staff training from 1pm-6pm.

We would like to thank everyone for their support and understanding, and we hope that you can continue to bear with us whilst we become accustomed to the new systems.

Okehampton Medical Centre

For more SystmConnect information, please click here (pdf)

Okehampton Medical Centre - Half Day Closure

The Surgery, including MIU and Dispensary, will be closed for staff training from 1pm on Thursday 9th May. Our phones and our online system will also be switched off during this time.

This will enable us to have some time to ensure that everything is working as expected with our new electronic patient records system.

We will reopen on Friday 10th May, from 8:15am as usual.
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If your request is not urgent, or you have a routine request, please wait until the practice reopens.

Alternatively, you can call us on 01837 52233, and use our automated system to check or cancel an appointment, or to book a limited range of nurse and health care assistant appointments.

If your request involves an urgent medical condition that cannot wait until the practice reopens, please call us and hold, and your call will be diverted.

In case of emergency, please call 999.

Thank you,
Okehampton Medical Centre

Would you like to play an important part in training future clinicians?

At Okehampton Medical Centre, we host various clinical students throughout the year. These include GP Trainees, Years 1-5 Medical Students, Student Nurses and Paramedic Students.

Part of their training may be observing clinics, assisting in clinics, or they may have their own clinics. Initially they will speak with you to take a brief medical history and consider your current ailment, all of which will be discussed with a qualified clinician.

If you are happy to discuss your medical history and any relevant symptoms with our students during their placement, please ask the Patient Service Advisors on the reception desk to register your details, so that we can contact you to arrange a suitable time for a chat/appointment.

We know how important patient care is, and by registering today, you can be part of developing the next generation of clinicians!

Ear Microsuction Appointments

Lee Curran from Devon Ear Clinic will now be offering Ear Microsuction appointments to patients at Okehampton Medical Centre on Thursday mornings.

Please note: this is a private service.

For patients who are over 75, you will be booked in with Okehampton Medical Centre as usual.

For more information and to book, please click here to visit the Devon Ear Clinic website

MMR Vaccines

The MMR vaccine is a safe and effective combined vaccine, it protects against 3 serious illnesses (Measles, Mumps and Rubella).

These highly infectious conditions can easily spread between unvaccinated people.

Getting vaccinated is important, as these conditions can also lead to serious problems including Meningitis, hearing loss and problems during pregnancy.

You need two doses of MMR vaccine to protect you, it's never too late to have your MMR!

Search for 'MMR vaccine' on the NHS website to read further information.

Click here to book a vaccination appointment at Okehampton Medical Centre via Klinik (please select the 'Nurse/HCA appointment requests' tile)

North Dartmoor Mental Wellbeing Drop In

Every Saturday, from 10am-12pm, there is now a Mental Wellbeing Drop-In at Okehampton Medical Centre. We are aware that some people find weekends difficult for their mental health, so the new Drop-In will be held every Saturday morning.

There will always be a warm welcome, someone to talk to, and a cuppa for anyone who wants to come.

Okehampton Memory Café

Tuesdays 1-3pm
at the Pavilion in the Park

The Memory Café will hold specific activities to help with memory problems, which will also include some physical activities. However, organisers are also aiming to hold more social activities, such as offering the chance to bake cakes.

For more information, please contact:
Ian 01837 54546 / ian@ocrasport.org.uk
or Vicky 079336 63796 / vicky@communitylinks-sw.co.uk

Okehampton Medical Centre has partnered with Holly Health

This gives you 6 months of free, habit-change coaching (to help with sleep, exercise, eating and mental wellbeing).

The app can help you to feel physically and mentally better and find new energy and motivation.

For more info, please click here to access the Holly Health website (this is the same link that has been sent out via texts)

PATIENT NOTICE: Please ensure you leave at least 72 hours for us to process your prescription

Thank you, Okehampton Medical Centre.

Devon's Community Mental Health

The way we deliver community mental health services in Devon is changing. Click the link to watch a short animation to find out more about the changes we're delivering and what this means for people and communities across the country. If you want to find out more or get involved, email dpt.cmhf@nhs.net.

Click here to watch the short animation on community mental health services in Devon (this will open YouTube)

Contact Details

It is important that we have up-to-date contact details for you, so we can let you know about screenings, vaccinations and appointment reminders.

If you have changed your mobile number or email address recently, you can add it to your NHS record by following the guidance about managing your NHS account.

You may also receive a text or email from the NHS asking you to do this.

Click here to read the guidance on managing your NHS account

Information Update - Blood Tests

*Please do not book or request blood tests unless you have been specifically advised to do so by a GP or another clinician at the practice.

*HCA’s and phlebotomists cannot request any bloods without prior clinical assessment.

Thank you